Cookie Policy & Privacy Notice

Introduction

This Cookie Policy and Privacy Notice explains how Maxximus (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website and services. This policy applies to all users of our platform, including service providers and customers.

Information We Collect

Personal Information

When you use our service provider onboarding forms, we collect the following personal information:For Company Service Providers:

  • Company name
  • Director’s full name
  • Email address
  • Phone number
  • Website/portfolio URL (optional)
  • Complete address (street address, city, state/province, post code)
  • Service category
  • Detailed service description

For Freelancer Service Providers:

  • Full name
  • Email address
  • Phone number
  • Website/portfolio URL (optional)
  • Service category
  • Detailed service description

For Customers:

  • Full name
  • Email address
  • Phone number

Newsletter Subscribers:

  • Email address
  • First name (optional)
  • Last name (optional)

How We Use Your Information

Service Provider Onboarding

We use your information to:

  • Process your service provider registration
  • Create your service profile
  • Match you with potential customers
  • Send you relevant service opportunities
  • Provide customer support
  • Send important updates about our platform

Newsletter Subscriptions

We use your email to:

  • Send you our newsletter
  • Share platform updates and news
  • Provide relevant service information

Marketing Communications

With your consent, we may:

  • Send promotional emails about our services
  • Share updates about new features
  • Provide customer support and service updates

Data Storage and Security

Where We Store Your Data

  • Your information is stored securely on our servers
  • We use industry-standard encryption to protect your data
  • Access to your personal information is restricted to authorized personnel only

Data Retention

  • We retain your information for as long as necessary to provide our services
  • You may request deletion of your data at any time
  • We will delete your data within 30 days of receiving a deletion request

Third-Party Services

SendGrid (Email Marketing)

We use SendGrid to:

  • Send you welcome emails
  • Deliver our newsletter
  • Send service-related communications
  • Manage our email lists

SendGrid may collect:

  • Your email address
  • Your name (if provided)
  • Your phone number (if provided)
  • Service category and provider type

Google Analytics

We use Google Analytics to:

  • Understand how visitors use our website
  • Improve our website functionality
  • Analyze user behavior and preferences

Google Analytics may collect:

  • IP address (anonymized)
  • Browser type and version
  • Pages visited and time spent
  • Referring website

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your data
  • Withdraw consent for marketing communications
  • Port your data to another service
  • Object to processing of your data

Cookie Usage

Essential Cookies

These cookies are necessary for the website to function properly:

  • Session cookies for form submissions
  • Security cookies for data protection
  • Authentication cookies for user sessions

Analytics Cookies

We use analytics cookies to:

  • Understand website usage patterns
  • Improve user experience
  • Optimize website performance

Marketing Cookies

Marketing cookies help us:

  • Show relevant content
  • Remember your preferences
  • Provide personalized experiences

How to Manage Cookies

Browser Settings

You can control cookies through your browser settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

Cookie Consent

When you first visit our website, you’ll see a cookie consent banner. You can:

  • Accept all cookies
  • Decline non-essential cookies
  • View our full privacy policy

Data Sharing

We do not sell your personal information. We may share your data with:

  • Service providers who help us operate our platform
  • Legal authorities when required by law
  • Business partners with your explicit consent

International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Displaying a notice on our platform

Contact Information

If you have questions about this policy or want to exercise your rights, contact us:Email: [email protected]: [Your Business Address]Phone: [Your Phone Number]

Data Protection Officer

For data protection inquiries:Email: [email protected]

Complaints

If you’re not satisfied with how we handle your data, you can:

  • Contact us directly
  • File a complaint with your local data protection authority
  • Seek legal advice

Legal Basis for Processing

We process your data based on:

  • Consent for marketing communications
  • Contract performance for service provision
  • Legitimate interest for platform improvement
  • Legal obligation for compliance requirements

Automated Decision Making

We do not make automated decisions about you that could significantly affect you without human intervention.

Data Breach Procedures

In the event of a data breach, we will:

  • Notify affected users within 72 hours
  • Report to relevant authorities as required
  • Take immediate steps to secure affected data
  • Provide guidance on protective measures

Last Updated: 31 July, 2025

Version: 1.0

This policy is comprehensive and covers all the data collection points from your onboarding forms. You can customize the contact information, addresses, and any specific details about your business operations.